FAQs about managed Drupal Hosting

General Questions about Cloud Hosting for Drupal
- What we provide is a fully managed hosting service for Drupal. Our hosting environment is built on our self-developed cloud application management platform.
- It is our quick evolving hosting solution for Drupal. It takes advantage of container and Kubernetes, which is the most popular and dominant container-orchestration system.
- Fully managed hosting means that all Drupal on our platform are completely managed by us. Our maintenance work includes but not limited to the application deployment, migration, backup, security and upgrade, leaving you time and energy to stay focused on the application development.
- Aside from general operations to manage your hosting, our control panel supports administrative functions for Drupal, including FTPS server, monitoring metrics, and Shell / SSH.
- We provide technical support 24/7 via email. Sales department is available 24/7 via live chat and email. Billing department can be approached Monday - Friday, 8 a.m. to 5 p.m via email. If you didn't find answers in the frequently asked question list, feel free to contact us
- Our philosophy is to provide managed hosting services for Drupal with affordable prices to small and medium-sized businesses.
- Currently, we have five data centers located in Dallas, Texas; Bend, Oregon; Charlotte, North Carolina; Denver, Colorado; and Kansas, City Missouri. When you order the Drupal hosting, you can choose the location that is closer to your target audience.
Technical Questions about Cloud Hosting for Drupal
- Currently, we support Drupal 9.2 Community only.
- We have installed MySQL 5.7, PHP 7.3, and Apache 2.4 for your Drupal.
- Yes. Regular automatic backup is included in every Drupal hosting plan on our Kubernetes-powered platform.
- Yes. You can back up your Drupal via our hosting control panel and download them.
- No. We do not set limits on the access to your Drupal.
- You can manage Drupal websites in the control panel we provide.
- No. Applications on our fully Kubernetes-powered platform are entirely isolated and own dedicated resources.
- We currently support the private cloud from our data centers in Dallas, Bend, Charlotte, Denver, and Kansas City. We are building more data centers and will support most of the popular public cloud providers in more regions in the near future.
- We support the most common migration method – via modules. With migration modules, users can easily migrate their websites onto our managed cloud hosting platform for Drupal.
- Yes, our control panel supports real-time resource usage monitoring. Please refer to this guide article on how you can do it.
Sales Questions about Cloud Hosting for Drupal
- Yes. For each account, permitted concurrent free-trial deployments are up to 3.
- If you are not sure what plan you should start with, you can choose a primitive plan and upgrade it to a higher level when necessary. The plan upgrade can be done in one click. There is almost no downtime during the process.
- The deployment on our platform can be a matter of minutes, even seconds.
- Yes. You can test our network speed at the Data Centers page.
- Yes. We offer a 99.9% uptime guarantee for our network and all servers.
- In the free-trial period, you will be able to enjoy our paid services for free.
- If you decide to continue using the service, you need to prepay for the hosting service before the trial is over. We will send you an invoice after you complete your billing information so that you can make the payment upfront. If you need help on this, please refer to the link.
- To start a free trial, please go to the Pricing page and click the 'Free Trial' button at the end of your interested plan.
- Of course. You can upgrade to the paid subscription at any time during the free trial. Thank you.
Billing Questions about Cloud Hosting for Drupal
- Currently, we accept payment in US Dollars only.
- Currently, we accept PayPal and credit card.
- You can get it by choosing a longer billing cycle. The longer the billing cycle is, the lower the price is.
- Please refer to the guide article.
- Please log in to your control panel and navigate to 'My Applications' to update your billing cycle.